Shipping policy
At fansstore, we aim to process and deliver your order as smoothly as possible. Please review the information below before placing your order.
Order Processing
Orders are processed after payment has been successfully received and confirmed.
Processing times may vary depending on product availability, order volume, and other circumstances. If there is an unexpected delay affecting your order, we will make reasonable efforts to contact you.
Shipping and Delivery
Shipping times may vary depending on your delivery location, shipping method, carrier, customs procedures, and other factors outside our control.
Any estimated delivery timeframe provided at checkout or during the ordering process is an estimate and is not a guaranteed delivery date.
Once an order has been handed to the shipping carrier, delivery may be affected by circumstances beyond our reasonable control, including carrier delays, customs processing, weather conditions, holidays, or other unforeseen events.
Shipping Information
Please make sure that your shipping address, name, contact information, and other delivery details are accurate and complete when placing your order.
fansstore is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by the customer.
International Orders and Customs
For international orders, packages may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.
Any customs duties, import taxes, or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated at the time of purchase.
Customs procedures may also cause delays that are outside our control.
Lost, Damaged, or Delayed Packages
If your package appears to be delayed, lost, or damaged during delivery, please contact us as soon as possible with your order details.
We will review the situation and, where appropriate, work with the shipping carrier to investigate the issue.
Address Changes
If you need to change your shipping address after placing an order, please contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has been processed or shipped.
Contact Us
If you have any questions about shipping or your order, please contact us:
Store: fansstore
Owner: Fatima Abajjane
Email: fatima.abajjane@gmail.com
Phone: +212 766633831
Address: MASSIRA 3 B NO 215, Marrakech 40140, Morocco
We will do our best to assist you with any shipping-related questions or concerns.