Shipping Policy
This Shipping Policy applies to all orders placed within the United Kingdom. By shopping with Fans Store, you agree to the terms outlined below.
A. Shipping Costs
– Free shipping on all orders within the UK.
– Free return shipping is included for all eligible returns.
B. Transit, Handling & Order Cut-Off Time
– Order Cut-Off Time: 2:00 PM (GMT, London). Orders placed after this time will be processed the next business day.
– Handling Time: 1–2 business days (Monday to Friday) before dispatch.
– Transit Time: 2–4 business days (Monday to Saturday) via Royal Mail.
C. Delivery Terms
We ship exclusively via Royal Mail to ensure fast and reliable delivery. Tracking information will be emailed once your order is dispatched.
D. Change of Address
We cannot change the delivery address once an order is in transit. To update your shipping address, contact us at support@fansstore.co.uk within 24 hours of placing your order.
E. Cancellations
If you change your mind before your order has been dispatched, contact us immediately. If your order has already shipped, please refer to our Return & Refund Policy.
F. Parcels Damaged in Transit
If your order arrives damaged:
– Refuse the delivery if possible and notify us immediately.
– If accepted, contact support@fansstore.co.uk with photos so we can arrange a replacement or refund.
G. International Orders
Currently, Fans Store ships exclusively within the United Kingdom.
H. Tracking Information
Once your order is dispatched, you will receive a tracking number via email to monitor your shipment’s progress.
Contact Information
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
Phone: +44 2089 409481
Email (preferred contact): support@fansstore.co.uk
Office Address: 29 Sandy Ln, Richmond TW10 7EW, UK