FAQ
Frequently Asked Questions
Where is your store located?
We are located at: 29 Sandy Ln, Richmond TW10 7EW, UK
What is Fans Store’s return policy?
We accept returns within 30 days of delivery for both defective and non-defective items. Returns are free, with no restocking fees, and all products are eligible. Refunds are processed within 7 days. For full details, please see our Returns & Refunds Policy page.
Will I receive a confirmation email when my order is placed online?
Yes. Once your order is submitted, you will receive an automatic confirmation email confirming your purchase.
How do I process a return?
To initiate a return, please contact us via email at support@fansstore.co.uk. We will provide a free downloadable return label for you to print and use to send your item back via Royal Mail.
Are there any product exclusions or restrictions?
No. All products sold are eligible for returns or exchanges within the 30-day return window. We do not have final sale items.
How do I subscribe to emails?
You can sign up for our newsletter on our website by entering your email in the sign-up section. Subscribers receive updates on new arrivals, styling tips, and exclusive offers.
Contact Information
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
Phone: +44 2089 409481
Email (preferred contact): support@fansstore.co.uk
Office Address: 29 Sandy Ln, Richmond TW10 7EW, UK