Refund policy
At fansstore, we want our customers to have a positive shopping experience. If you have an issue with your order or receive a product that is damaged, defective, or incorrect, please contact us so we can review the situation and assist you.
Returns
If you would like to request a return, please contact us before sending any product back. We will provide instructions based on the circumstances of your request.
Products must generally be returned in their original condition and with any original packaging or other materials provided with the order, unless the product is defective, damaged, or incorrect.
We reserve the right to review each return request and determine whether it meets the applicable return requirements, subject to your rights under applicable law.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
When contacting us, please provide your order number and, where appropriate, clear photographs or other information showing the problem. This helps us investigate the issue and determine the appropriate solution.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.
Refunds
If your refund request is approved, the refund will generally be issued using the original payment method where possible.
The time required for a refund to appear in your account may depend on your payment provider or financial institution and is outside our direct control.
For payments made through PayPal, refunds may be processed through PayPal. For payments made through another payment arrangement, we will discuss the appropriate refund method with you.
Payoneer and Wise Payments
If you have made a direct payment through Payoneer or Wise, please contact us regarding any refund request. We will review the request and communicate the available refund arrangements with you.
Non-Returnable Situations
Certain products or situations may not qualify for a return where permitted by applicable law. This may include products that have been used, washed, damaged after delivery, or altered by the customer.
This does not affect any mandatory consumer rights that cannot legally be excluded or restricted.
Return Shipping
Return shipping arrangements and costs will depend on the reason for the return and the circumstances of the order.
If an item is received damaged, defective, or incorrect, please contact us before returning it so that we can provide appropriate instructions.
How to Request a Return or Refund
To request a return or refund, please contact us with:
- Your full name
- Order number
- Email address used for the order
- A description of the issue
- Photographs or other supporting information, where applicable
Please do not send products back without contacting us first, as this may delay the processing of your request.
Contact Us
If you have any questions about returns or refunds, please contact:
Store: fansstore
Owner: Fatima Abajjane
Email: fatima.abajjane@gmail.com
Phone: +212 766633831
Address: MASSIRA 3 B NO 215, Marrakech 40140, Morocco
We will review your request and work with you to find an appropriate resolution in accordance with our policies and applicable law.